The last time, my wife ordered something (I forget) and it came out absolutely horrible! I think it was a sandwitch or burger, and she sent it back once and when it came back it was worse. In the meantime I was eating (slowly). She was eating her fries (the only thing edible) and whan the waitress came back she told her she wasn't going to pay for the burger, just eat the fries. The waitress tried to take her plate, saying of she wasn't going to pay for it, she wasn't going to eat ANY of it. It actually bacame a tug-of-war over the plate. A bit unprofessional on the waitresses part. We complained to the manager and he blew us off.
Ah well... there's other palces to eat in town! I think one's going up in Redmond, but I hears it's the same owner as the one here. Don't know if I'll try it or not.